Herik Perez

Lead three North America technology teams and their portfolios, strengthening portfolio readiness, scalable operating models, and executive decision-making across a regulated technology environment.

• ~70% of FY25 initiatives completed across the broader North America portfolio.
• ~50% reduction in intake-to-go-live cycle time versus initial rollouts.
• Up to 60% reduction in information-retrieval and technical-response times through AI/RAG workflows.

Led global modernization and operating-model redesign across distributed teams and regions.

• ~40% shorter cycle time and 48% more projects closed per period during FY24.
• 30% shorter migration cycle time through a separate Lean Six Sigma redesign.

Led three distributed Product, Engineering, Process/QA, and Support teams serving five LATAM business units.

• Improved operational sustainability by 25% and reduced errors by 30% across five business units.
• Reduced support tickets by 60%+ and improved first-contact resolution by up to 60%.

Led cross-functional data-governance, digital-documentation, executive-reporting, and technology initiatives, reporting to the CEO.

• Reduced document-processing turnaround from up to 48 hours to approximately 4 hours.
• Established data ownership and automated executive reporting across Finance, Sales, and Operations.

Governed a regional TTS portfolio across 11+ LATAM countries with a PMO of 13 PMs and 2 BAs.

• Improved team productivity by 20% through Agile workflow redesign and data-driven capacity planning.
• Improved regional operational efficiency by approximately 25% across multiple initiatives.

Led multi-country TTS implementations across LATAM as a direct Citibank employee.

• Continuous-improvement practices were later adopted in Mexico and the Southern Cone.

Led regional Citibank TTS implementations across LATAM on behalf of Getronics.