The engagements that clarify how I work.

Improve execution speed and decision quality without compromising service reliability, compliance, or SLA performance.

Lead infrastructure implementation services across North America, strengthening portfolio governance, delivery workflows, knowledge access, and operational performance.

• Completed approximately 70% of FY25 initiatives within the broader North America portfolio.
• Reduced intake-to-go-live cycle time by approximately 50% versus initial rollouts.
• Reduced information-retrieval and technical response times by up to 60%.

Translate global strategy into executable roadmaps, raise delivery predictability across markets, and reduce variability in the migration process itself.

Lead modernization initiatives end-to-end and standardize governance, executive reporting, and Agile/Kanban operating practices across regions — while running a separate Lean Six Sigma initiative on the migration process.

• Operating-model and governance transformation delivered approximately 40% cycle-time reduction and a 48% increase in delivery throughput, measured as projects closed per period during FY24.
• Separate Lean Six Sigma migration-process redesign reduced cycle time by 30%.
• Supported talent development, engagement, and leadership readiness inside the operating model.

Standardize digital platforms, delivery workflows, and support operations across countries, and improve the core platform in ways that could scale regionally without disrupting live commerce.

Lead three distributed teams across Development, Product/Process/QA, and Support to improve platform reliability, operational sustainability, support performance, and controlled regional scalability.

• Regional standardization: 25% improvement in operational sustainability.
• Support-operations transformation: 60%+ reduction in support tickets and up to 60% improvement in first-contact resolution.
• Core-platform and process improvements reduced operational errors by 30% across five LATAM business units.

Compress document-processing turnaround, coordinate multiple internal areas and an external technology provider, and stabilize adoption after go-live.

Lead the implementation and integration of a digital-documentation and electronic-signature solution, coordinating internal teams and the external technology provider.

• Reduced document-processing turnaround from up to 48 hours to approximately 4 hours.

Deliver complex multi-country TTS initiatives on time while progressively raising the governance, prioritization, and capacity discipline behind the regional portfolio.

Move from project-level delivery into regional portfolio governance — assessment, prioritization, feasibility, capacity planning, resource allocation, PM assignment, and executive reporting.

• Team productivity improved by 20%.
• Approximately 25% improvement in regional operational efficiency through multiple process and governance improvements.