The engagements that clarify how I work.

Three North America technology teams and their portfolios required a scalable operating model for stronger delivery visibility, standardized governance, faster access to knowledge, and reliable cross-functional execution in a regulated environment.

Improve execution speed and decision quality without compromising service reliability, compliance, or SLA performance.

• Completed approximately 70% of FY25 initiatives within the broader North America portfolio.
• Reduced intake-to-go-live cycle time by approximately 50% versus initial rollouts.
• Reduced information-retrieval and technical response times by up to 60%.

A global modernization portfolio spanning distributed teams and multiple regions, with inconsistent delivery cadences and limited baseline-vs-target visibility across migration work.

Translate global strategy into executable roadmaps, raise delivery predictability across markets, and reduce variability in the migration process itself.

• Operating-model and governance transformation delivered approximately 40% cycle-time reduction and a 48% increase in delivery throughput, measured as projects closed per period during FY24.
• Separate Lean Six Sigma migration-process redesign reduced cycle time by 30%.
• Supported talent development, engagement, and leadership readiness inside the operating model.

A regional platform and support operation across five LATAM business units with persistent high-volume support demand and inconsistent workflows between countries.

Standardize digital platforms, delivery workflows, and support operations across countries, and improve the core platform in ways that could scale regionally without disrupting live commerce.

• Regional standardization: 25% improvement in operational sustainability.
• Support-operations transformation: 60%+ reduction in support tickets and up to 60% improvement in first-contact resolution.
• Core-platform and process improvements reduced operational errors by 30% across five LATAM business units.

Document-intensive commercial workflows depended on manual steps, physical documentation, and fragmented coordination, creating extended turnaround times.

Compress document-processing turnaround, coordinate multiple internal areas and an external technology provider, and stabilize adoption after go-live.

• Reduced document-processing turnaround from up to 48 hours to approximately 4 hours.

Across a progression from Getronics project delivery to direct Citibank portfolio leadership, a Treasury & Trade Solutions portfolio spanning 11+ LATAM countries had variable feasibility, uneven resource utilization, and limited backlog and throughput visibility.

Deliver complex multi-country TTS initiatives on time while progressively raising the governance, prioritization, and capacity discipline behind the regional portfolio.

• Team productivity improved by 20%.
• Approximately 25% improvement in regional operational efficiency through multiple process and governance improvements.