{
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  "lastModified": "2026-10-05",
  "identity": {
    "name": "Herik Perez",
    "website": "https://herikperez.com",
    "image": "https://herikperez.com/herik-executive-portrait.jpg",
    "publicProfiles": [
      "https://www.linkedin.com/in/herik-perez-pm/",
      "https://hgerardpl.wordpress.com/"
    ]
  },
  "positioning": {
    "title": "Technology Strategy & Transformation Leader",
    "summary": "I am a Technology Strategy & Transformation Leader with 15+ years helping organizations assess, redesign, and operate more efficiently across payments, digital platforms, and technology operations in North America and LATAM.",
    "operatingPrinciple": "Technology creates lasting value when strategy, execution, operating models, and people work as one system—not as separate initiatives.",
    "domains": [
      "Payments",
      "Infrastructure",
      "Digital platforms",
      "Operating models"
    ],
    "geographies": [
      "North America",
      "LATAM"
    ]
  },
  "currentRole": {
    "organization": "Visa",
    "contractualTitle": "NA Infrastructure Implementation Services (IIS) Lead",
    "dates": "Nov 2024 – Present",
    "regionalScope": "North America",
    "scope": "Lead three North America technology teams and their portfolios, strengthening portfolio readiness, scalable operating models, and executive decision-making across a regulated technology environment.",
    "responsibilities": [
      "Govern portfolio readiness by prioritizing capacity, dependencies, knowledge transfer, and implementation work against business value and service continuity.",
      "Designed and implemented scalable operating models for three North America technology teams and their portfolios, standardizing processes and knowledge assets while accelerating planning, governance, and reporting through AI-enabled workflow automation."
    ],
    "sourceUrl": "https://herikperez.com/en/experience#visa-na"
  },
  "selectedExperience": [
    {
      "id": "visa-na",
      "organization": "Visa",
      "contractualTitle": "NA Infrastructure Implementation Services (IIS) Lead",
      "dates": "Nov 2024 – Present",
      "scope": "Lead three North America technology teams and their portfolios, strengthening portfolio readiness, scalable operating models, and executive decision-making across a regulated technology environment.",
      "selectedAchievements": [
        "~70% of FY25 initiatives completed across the broader North America portfolio.",
        "~50% reduction in intake-to-go-live cycle time versus initial rollouts.",
        "Up to 60% reduction in information-retrieval and technical-response times through AI/RAG workflows."
      ],
      "sourceUrl": "https://herikperez.com/en/experience#visa-na"
    },
    {
      "id": "visa-global",
      "organization": "Visa",
      "contractualTitle": "Sr. Manager Tech Solutions, Global",
      "dates": "Aug 2023 – Nov 2024",
      "scope": "Led global modernization and operating-model redesign across distributed teams and regions.",
      "selectedAchievements": [
        "~40% shorter cycle time and 48% more projects closed per period during FY24.",
        "30% shorter migration cycle time through a separate Lean Six Sigma redesign."
      ],
      "sourceUrl": "https://herikperez.com/en/experience#visa-global"
    },
    {
      "id": "olx",
      "organization": "OLX Group",
      "contractualTitle": "Regional Head of Process Efficiency",
      "dates": "Feb 2022 – Jun 2023",
      "scope": "Led three distributed Product, Engineering, Process/QA, and Support teams serving five LATAM business units.",
      "selectedAchievements": [
        "Improved operational sustainability by 25% and reduced errors by 30% across five business units.",
        "Reduced support tickets by 60%+ and improved first-contact resolution by up to 60%."
      ],
      "sourceUrl": "https://herikperez.com/en/experience#olx"
    },
    {
      "id": "porsche",
      "organization": "Porsche Movilidad Colombia",
      "contractualTitle": "Head of Projects and Innovation",
      "dates": "Jun 2021 – Jan 2022",
      "scope": "Led cross-functional data-governance, digital-documentation, executive-reporting, and technology initiatives, reporting to the CEO.",
      "selectedAchievements": [
        "Reduced document-processing turnaround from up to 48 hours to approximately 4 hours.",
        "Established data ownership and automated executive reporting across Finance, Sales, and Operations."
      ],
      "sourceUrl": "https://herikperez.com/en/experience#porsche"
    },
    {
      "id": "citi-pmo",
      "organization": "Citibank",
      "contractualTitle": "PMO / Queue Manager, TTS",
      "dates": "Mar 2020 – Jun 2021",
      "scope": "Governed a regional TTS portfolio across 11+ LATAM countries with a PMO of 13 PMs and 2 BAs.",
      "selectedAchievements": [
        "Improved team productivity by 20% through Agile workflow redesign and data-driven capacity planning.",
        "Improved regional operational efficiency by approximately 25% across multiple initiatives."
      ],
      "sourceUrl": "https://herikperez.com/en/experience#citi-pmo"
    },
    {
      "id": "citi-pm",
      "organization": "Citibank",
      "contractualTitle": "Sr. Project Manager, TTS",
      "dates": "Sep 2016 – Mar 2020",
      "scope": "Led multi-country TTS implementations across LATAM as a direct Citibank employee.",
      "selectedAchievements": [
        "Continuous-improvement practices were later adopted in Mexico and the Southern Cone."
      ],
      "sourceUrl": "https://herikperez.com/en/experience#citi-pm"
    },
    {
      "id": "getronics",
      "organization": "Getronics LATAM",
      "contractualTitle": "Project Manager · Citibank TTS account",
      "dates": "Dec 2013 – Sep 2016",
      "scope": "Led regional Citibank TTS implementations across LATAM on behalf of Getronics.",
      "selectedAchievements": [],
      "sourceUrl": "https://herikperez.com/en/experience#getronics"
    }
  ],
  "selectedImpact": [
    {
      "id": "visa-na-hub",
      "title": "North America Infrastructure Delivery & Operating Model.",
      "organizationAndRole": "Visa · NA Infrastructure Implementation Services (IIS) Lead",
      "dates": "Nov 2024 – Present",
      "summary": "Scalable operating models and AI-enabled workflows across three North America technology teams and their portfolios.",
      "outcomes": [
        "Completed approximately 70% of FY25 initiatives within the broader North America portfolio.",
        "Reduced intake-to-go-live cycle time by approximately 50% versus initial rollouts.",
        "Reduced information-retrieval and technical response times by up to 60%."
      ],
      "evidenceBoundary": "Scope note: the outcomes below reflect the broader North America portfolio and cross-functional delivery; they are not attributed solely to this operating-model initiative.",
      "sourceUrl": "https://herikperez.com/en/impact#visa-na-hub"
    },
    {
      "id": "visa-global-migration",
      "title": "Visa Global Migration Process Redesign.",
      "organizationAndRole": "Visa · Sr. Manager Tech Solutions, Global",
      "dates": "Aug 2023 – Nov 2024",
      "summary": "Operating-model redesign and Lean Six Sigma migration improvement across global teams.",
      "outcomes": [
        "Operating-model and governance transformation delivered approximately 40% cycle-time reduction and a 48% increase in delivery throughput, measured as projects closed per period during FY24.",
        "Separate Lean Six Sigma migration-process redesign reduced cycle time by 30%.",
        "Supported talent development, engagement, and leadership readiness inside the operating model."
      ],
      "sourceUrl": "https://herikperez.com/en/impact#visa-global-migration"
    },
    {
      "id": "olx-regional",
      "title": "OLX Regional Operating Model & Platform Transformation.",
      "organizationAndRole": "OLX Group · Regional Head of Process Efficiency",
      "dates": "Feb 2022 – Jun 2023",
      "summary": "Regional standardization, support-operations transformation, and scalable core-platform improvements.",
      "outcomes": [
        "Regional standardization: 25% improvement in operational sustainability.",
        "Support-operations transformation: 60%+ reduction in support tickets and up to 60% improvement in first-contact resolution.",
        "Core-platform and process improvements reduced operational errors by 30% across five LATAM business units."
      ],
      "sourceUrl": "https://herikperez.com/en/impact#olx-regional"
    },
    {
      "id": "porsche-esign",
      "title": "Digital Documentation & E-Signature Transformation.",
      "organizationAndRole": "Porsche Movilidad Colombia · Head of Projects and Innovation",
      "dates": "Jun 2021 – Jan 2022",
      "summary": "Digital-documentation and electronic-signature transformation for document-intensive commercial workflows.",
      "outcomes": [
        "Reduced document-processing turnaround from up to 48 hours to approximately 4 hours."
      ],
      "sourceUrl": "https://herikperez.com/en/impact#porsche-esign"
    },
    {
      "id": "citibank-tts",
      "title": "Citibank TTS Regional Portfolio & Delivery Transformation.",
      "organizationAndRole": "Getronics — Citibank · TTS regional portfolio",
      "dates": "Dec 2013 – Jun 2021",
      "summary": "A multi-stage progression from project delivery to regional portfolio governance across LATAM.",
      "outcomes": [
        "Team productivity improved by 20%.",
        "Approximately 25% improvement in regional operational efficiency through multiple process and governance improvements."
      ],
      "sourceUrl": "https://herikperez.com/en/impact#citibank-tts"
    }
  ],
  "capabilities": [
    {
      "id": "tech-strategy",
      "name": "Technology Strategy & Transformation",
      "summary": "Translating strategic intent into operating decisions, roadmaps, and measurable delivery outcomes.",
      "evidence": [
        {
          "label": "Visa Global operating-model redesign",
          "url": "https://herikperez.com/en/impact#visa-global-migration"
        },
        {
          "label": "MIT — Digital Transformation in the AI Age",
          "url": "https://herikperez.com/en/credentials"
        },
        {
          "label": "ITIL 4 Strategic Leader pathway",
          "url": "https://herikperez.com/en/roadmap"
        }
      ]
    },
    {
      "id": "operating-models",
      "name": "Operating Models & Governance",
      "summary": "Designing scalable operating models, KPI-based governance, and executive cadences that make portfolios legible and predictable.",
      "evidence": [
        {
          "label": "North America Infrastructure Delivery & Operating Model",
          "url": "https://herikperez.com/en/impact#visa-na-hub"
        },
        {
          "label": "Citibank TTS regional portfolio governance",
          "url": "https://herikperez.com/en/impact#citibank-tts"
        },
        {
          "label": "ITIL 4 Strategist: Direct, Plan and Improve",
          "url": "https://herikperez.com/en/credentials"
        }
      ]
    },
    {
      "id": "portfolio-delivery",
      "name": "Portfolio & Delivery Leadership",
      "summary": "Prioritization, capacity, feasibility, and delivery discipline across multi-country portfolios.",
      "evidence": [
        {
          "label": "Citibank TTS · 11+ LATAM countries",
          "url": "https://herikperez.com/en/impact#citibank-tts"
        },
        {
          "label": "Visa Global · ~40% cycle-time reduction",
          "url": "https://herikperez.com/en/impact#visa-global-migration"
        },
        {
          "label": "PMP · PMI-ACP",
          "url": "https://herikperez.com/en/credentials"
        }
      ]
    },
    {
      "id": "infra-reliability",
      "name": "Infrastructure & Service Reliability",
      "summary": "Payments-grade delivery, SLA discipline, and operational reliability across regulated environments.",
      "evidence": [
        {
          "label": "Visa · NA Infrastructure Implementation Services (IIS) Lead",
          "url": "https://herikperez.com/en/experience#visa-na"
        },
        {
          "label": "OLX support-operations transformation",
          "url": "https://herikperez.com/en/impact#olx-regional"
        },
        {
          "label": "AWS credentials",
          "url": "https://herikperez.com/en/credentials"
        }
      ]
    },
    {
      "id": "automation-ai",
      "name": "Automation, Data & AI Enablement",
      "summary": "AI/RAG knowledge workflows, automation, and data governance embedded inside operating teams.",
      "evidence": [
        {
          "label": "Visa NA · AI/RAG technical response times",
          "url": "https://herikperez.com/en/impact#visa-na-hub"
        },
        {
          "label": "Porsche digital documentation & e-signature",
          "url": "https://herikperez.com/en/impact#porsche-esign"
        },
        {
          "label": "Generative AI · Artificial Intelligence in Payments credentials",
          "url": "https://herikperez.com/en/credentials"
        }
      ]
    },
    {
      "id": "capability-building",
      "name": "Leadership & Capability Building",
      "summary": "Executive education, mentoring, and knowledge transfer that make transformation last.",
      "evidence": [
        {
          "label": "Teaching & Knowledge Transfer",
          "url": "https://herikperez.com/en/teaching"
        },
        {
          "label": "Insights & Publications",
          "url": "https://herikperez.com/en/publications"
        },
        {
          "label": "Applied Learning pathways",
          "url": "https://herikperez.com/en/credentials"
        }
      ]
    }
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        "institution": "MIT Professional Education",
        "status": "in_progress",
        "statusLabel": "In progress",
        "expectedCompletion": "April 2027"
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        "institution": "Universidad de los Andes",
        "status": "completed",
        "statusLabel": "Completed"
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        "status": "completed",
        "statusLabel": "Completed"
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        "classification": "degree",
        "name": "Systems Engineer",
        "institution": "UNAD",
        "status": "completed",
        "statusLabel": "Completed"
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        "name": "ITIL 4 Leader: Digital & IT Strategy",
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        "status": "completed",
        "statusLabel": "Completed",
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        "validThrough": "Sep 4, 2029",
        "verificationUrl": "https://badges.peoplecert.org/Badge/en/28DE0EC3-FBA7-493C-8055-38FB389CD3B9"
      },
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        "awardedOrCompleted": "Sep 4, 2026",
        "validThrough": "Sep 9, 2029",
        "verificationUrl": "https://badges.peoplecert.org/Badge/en/B9C7A334-EEFC-4A56-9262-BEF1F906D6BE"
      },
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