The roles that shaped how I lead technology today.

Visa

Dec 2024 – Present

NA Infrastructure Implementation Services (IIS) Lead

Lead for North America infrastructure implementation services, strengthening portfolio governance, delivery visibility, knowledge access, and operational performance across a regulated environment.

• ~70% of FY25 initiatives completed within the broader North America portfolio.
• ~50% intake-to-go-live cycle-time reduction versus initial rollouts.

• Lead infrastructure implementation services across North America.
• Establish KPI-based governance and executive cadences for risks, dependencies, and delivery performance.

Visa

Aug 2023 – Nov 2024

Sr. Manager Tech Solutions, Global

Global modernization initiatives and operating-model redesign across distributed teams and multiple regions.

• Operating-model and governance transformation delivered approximately 40% cycle-time reduction and a 48% increase in delivery throughput, measured as projects closed per period during FY24.
• Separate Lean Six Sigma migration-process redesign reduced cycle time by 30%.

• Introduce Agile, Kanban, and related execution practices as a scaled operating model across distributed teams.
• Run a separate Lean Six Sigma initiative on the migration process to reduce bottlenecks and variability.

OLX Group

Feb 2022 – Jun 2023

Regional Head of Process Efficiency

Three distributed teams across Development, Product/Process/QA, and Support, operating across Europe, LATAM, and India and serving five LATAM business units.

• Regional standardization: 25% improvement in operational sustainability.
• Support-operations transformation: 60%+ reduction in support tickets and up to 60% improvement in first-contact resolution.

• Lead the enhancement, integration, and regional adoption of operational platforms across five LATAM business units.
• Transform the regional support operation across routing, tooling, first-contact resolution, support experience, and service consistency.

Porsche Movilidad Colombia

Jun 2021 – Jan 2022

Head of Projects and Innovation

Cross-functional technology, digital documentation, credit, and integration initiatives.

• Digital documentation & e-signature: reduced document-processing turnaround from up to 48 hours to approximately 4 hours.
• Automated credit approval: advanced through an intermediate implementation stage.

• Led the digital-documentation and electronic-signature transformation for commercial workflows — implementation, integration, adoption, and stabilization.
• Advanced the automated credit-approval initiative through an intermediate implementation stage.

Citibank

Mar 2020 – Jun 2021

PMO / Queue Manager, TTS

Regional portfolio governance and capacity management for a TTS portfolio spanning 11+ LATAM countries. Regional PMO with 13 PMs and 2 BAs plus distributed technology specialists.

• 20% improvement in team productivity through Agile workflow redesign and data-driven capacity planning.
• Approximately 25% improvement in regional operational efficiency through multiple improvement initiatives.

• Govern assessment, prioritization, feasibility, capacity planning, resource allocation, and PM assignment across 11+ LATAM countries.
• Manage executive portfolio reporting, backlog, throughput, SLA, volume, cycle-time, risk, and resource analytics.

Citibank

Sep 2016 – Mar 2020

Sr. Project Manager, TTS

Direct Citibank employment on TTS (Treasury & Trade Solutions), leading multi-country deployments across LATAM.

• Continuous-improvement initiatives later replicated in additional LATAM countries.

• Direct multicultural teams on high-complexity TTS initiatives across LATAM.
• Implement SLA governance and performance monitoring.

Getronics LATAM

Dec 2013 – Sep 2016

Project Manager · Citibank TTS account

Project Manager on the Citibank TTS account, delivering regional implementations on behalf of Getronics LATAM.

• Built multi-year TTS delivery experience across LATAM before transitioning to direct Citibank employment.

• Deliver TTS project implementations on the Citibank account across LATAM markets.
• Coordinate distributed technical teams, vendors, and client stakeholders.