The roles that shaped how I lead technology today.

Visa

Nov 2024 – Present

NA Infrastructure Implementation Services (IIS) Lead

Lead three North America technology teams and their portfolios, strengthening portfolio readiness, scalable operating models, and executive decision-making across a regulated technology environment.

• ~70% of FY25 initiatives completed across the broader North America portfolio.
• ~50% reduction in intake-to-go-live cycle time versus initial rollouts.
• Up to 60% reduction in information-retrieval and technical-response times through AI/RAG workflows.

• Govern portfolio readiness by prioritizing capacity, dependencies, knowledge transfer, and implementation work against business value and service continuity.
• Designed and implemented scalable operating models for three North America technology teams and their portfolios, standardizing processes and knowledge assets while accelerating planning, governance, and reporting through AI-enabled workflow automation.

Visa

Aug 2023 – Nov 2024

Sr. Manager Tech Solutions, Global

Led global modernization and operating-model redesign across distributed teams and regions.

• ~40% shorter cycle time and 48% more projects closed per period during FY24.
• 30% shorter migration cycle time through a separate Lean Six Sigma redesign.

• Translated global strategy into roadmaps, KPI governance, executive reporting, and regional delivery.
• Standardized Agile delivery across distributed teams and applied Lean Six Sigma to migration processes.

OLX Group

Feb 2022 – Jun 2023

Regional Head of Process Efficiency

Led three distributed Product, Engineering, Process/QA, and Support teams serving five LATAM business units.

• Improved operational sustainability by 25% and reduced errors by 30% across five business units.
• Reduced support tickets by 60%+ and improved first-contact resolution by up to 60%.

• Owned the enhancement, integration, and regional adoption of operational platforms across five business units.
• Standardized delivery and support workflows, using service data to prioritize scalable improvements.

Porsche Movilidad Colombia

Jun 2021 – Jan 2022

Head of Projects and Innovation

Led cross-functional data-governance, digital-documentation, executive-reporting, and technology initiatives, reporting to the CEO.

• Reduced document-processing turnaround from up to 48 hours to approximately 4 hours.
• Established data ownership and automated executive reporting across Finance, Sales, and Operations.

• Aligned Finance, Sales, Operations, and technology stakeholders around data ownership and executive decision support.
• Led digital documentation, e-signature, and source-of-truth alignment across core systems.

Citibank

Mar 2020 – Jun 2021

PMO / Queue Manager, TTS

Governed a regional TTS portfolio across 11+ LATAM countries with a PMO of 13 PMs and 2 BAs.

• Improved team productivity by 20% through Agile workflow redesign and data-driven capacity planning.
• Improved regional operational efficiency by approximately 25% across multiple initiatives.

• Governed prioritization, feasibility, capacity, resources, and PM assignment across 11+ LATAM countries.
• Aligned demand, delivery, and executive reporting while developing the regional PMO team.

Citibank

Sep 2016 – Mar 2020

Sr. Project Manager, TTS

Led multi-country TTS implementations across LATAM as a direct Citibank employee.

• Continuous-improvement practices were later adopted in Mexico and the Southern Cone.

• Coordinated client, technology, operations, and regulatory stakeholders across complex TTS initiatives.
• Streamlined onboarding, configuration, and support to improve activation readiness.

Getronics LATAM

Dec 2013 – Sep 2016

Project Manager · Citibank TTS account

Led regional Citibank TTS implementations across LATAM on behalf of Getronics.

• Coordinated distributed technical teams, vendors, and client stakeholders across multi-country delivery.
• Established structured delivery, reporting, and risk-management practices.