The path that shaped how I lead technology today.
My career has evolved deliberately from technical foundations to regional and global technology leadership.
- 01Technical Basis· 2011 – 2013
Built a technical foundation in customer support, Microsoft enterprise environments, cybersecurity monitoring, and client-facing IT services through Sitel de Colombia and Easy Solutions.
- 2011 – Dec 2012CareerSitel de Colombia — Microsoft Technical Support
- Dec 2012 – Oct 2013CareerSitel de Colombia — Unmanaged Technical Support
- Oct 2013 – Dec 2013CareerEasy Solutions — DMS Analyst
- 02Operational Efficiency· 2013 – 2021
Began at Getronics LATAM as Project Manager on the Citibank TTS account, transitioned into direct Citibank employment, progressed to Sr.
- Dec 2013 – Sep 2016CareerGetronics LATAM — Project Manager, Citibank TTS
- Sep 2016 – Mar 2020CareerCitibank — Sr. Project Manager, TTS
- Mar 2020 – Jun 2021LeadershipCitibank — PMO / Queue Manager
- 03Tactical Excellence· 2021 – 2023
Joined Porsche Movilidad Colombia as Head of Projects and Innovation, then moved to OLX Group and expanded from project delivery into regional platforms, process efficiency, operating models, CX, and transformation.
- 2021 – 2022CareerPorsche Movilidad Colombia — Head of Projects and Innovation
- 2022 – 2023TransformationOLX Group — Regional Head of Process Efficiency
- —EducationMBA completed — Universidad Europea de Madrid
- 04Strategic Leadership· 2023 – Present
Global technology leadership at Visa, then leadership of North America Infrastructure Implementation Services.
- Aug 2023 – Nov 2024CareerVisa — Sr. Manager Tech Solutions, Global
- Dec 2024 – PresentLeadershipVisa — NA Infrastructure Implementation Services Lead
- 2025EducationMBIT completed — Universidad de los Andes
Degrees, certifications, and the ongoing capability plan.